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Exchange, Returns and Money-Back

 

We understand that every piece of jewellery that is bought from Jewels Gallery is special – a gift to yourself or a loved one... We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.

The Jewels Gallery guarantee is simple - Please see below for the terms and conditions of our exchange policies

3 Day Exchange and Money Back policy:

If you are not satisfied with your product, you could return it to us within 3 days of receipt for a refund or exchange on the full Invoice value. You can return any of our products except for ones that have been customized for you and Gold Coins.

The value of the product being returned should not exceed Rs. 1,00,000/- in case of Jewellery and Rs.5,00,000/- in case of Solitaires.

We offer FREE return shipping within the 3 day exchange Policy.

Lifetime Exchange:

You can of course exchange your Jewels Gallery product any time after 3 days too… We offer a lifetime exchange on all our jewellery. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:

Jewellery products consisting of studded Diamonds Exchange at 80% of current market value

Jewellery products consisting only of Gem stones Exchange at 70% of current market value

Plain Gold Jewellery including Italian, unstudded products and Gold Coins Exchange at the prevailing rate of gold.

Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs.10,00,000/-. Silver jewellery products cannot be exchanged.

In all cases, the current market value will be determined by JewelsGalleryonline.com

Buy-Back:

If at any point, you wish to sell back your Solitaire or Gold coins we also offer a Lifetime Buy-Back facility

Solitaire : We will buy it back at 80% of current market value, subject to a value limit of Rs.10,00,000/-. For products over Rs.10,00,000/- if you would like to set your price for the Solitaire, you may list the Solitaire on our site at your offer Price for a nominal service charge.

Coins: We value your investment and so we offer lifetime buy-back for Jewels Gallery Gold Coins at our Stores/Experience Lounges at the prevailing rate of gold on JewelsGalleryonline.com. In all cases, the current market value will be determined by JewelsGalleryonline.com

Solitaire Mount: We also offer a lifetime buy back for Solitaire mounts bought from JewelsGalleryonline.com.

The prices to be valued as follows:
Plain gold mount – Jewellery weight at prevailing gold rate on the website.
Studded mount - 60% of the product's current value.

If you would like to return anything to us:

The exchange, return and money back policies are subject to terms & conditions as mentioned below:
Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back. Gold Coins are eligible for money back only at our stores / experience lounges.

Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Jewels Gallery), or damaged cannot be accepted for return/ money back.

You will receive complimentary return shipping for all eligible products for return/money back within the 3 Day Exchange policy. Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.

Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 3 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 3 Day Exchange Period.

In case the customer cannot produce the original certificate, Jewels Gallery will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.

The return/money back amount will be as determined by our team at JewelsGalleryonline.com. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.

For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.

Jewels Gallery reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
For the 3-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Jewels Gallery will only refund the discounted price as per the invoice.